Last Updated: 10/04/2026
Introduction
CABI TAXI APP LIMITED ("CABI", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the CABI mobile app, website, and services.
We comply with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.
Who We Are
CABI TAXI APP LIMITED is a booking and dispatch platform that connects passengers with independent, licensed taxi drivers. We act as a data controller for personal data collected through the platform.
Information We Collect
a) Information You Provide
Name
Phone number
Email address
Account login details
Payment details (processed securely by third-party providers, not stored by CABI)
b) Information We Collect Automatically
Location data (for booking and tracking trips)
Device information (IP address, device type)
App usage data
c) Driver Information
Driver licence details
Vehicle details
Insurance and SPSV licence information
How We Use Your Information
We use your data to:
- Provide and operate the taxi booking service.
- Match passengers with drivers.
- Process payments.
- Communicate with you regarding bookings and support.
- Improve our app and services.
- Comply with legal obligations.
Legal Basis for Processing
We process your data under the following GDPR legal bases:
- Contract – to provide our service.
- Legal obligation – to comply with regulatory requirements.
- Legitimate interests – to improve services and ensure safety.
- Consent – where required (e.g. for marketing communications).
Sharing Your Information
We may share your data with:
- Drivers (to complete bookings).
- Payment processors (e.g. Stripe).
- IT and platform service providers (including our white-label technology provider, ONDE).
- Law enforcement or regulators where required by law.
- We do not sell your personal data to any third party.
Location Data
To provide our services, we collect real-time location data during active bookings, to match you with nearby drivers, and to track journeys for safety and accuracy.
You can disable location services in your device settings, but this may limit app functionality significantly.
Data Retention
Account data: Retained for the duration of your account and for 2 years after account closure, in accordance with our legal obligations.
Trip data (GPS, fare records): Retained for 7 years for dispute resolution and regulatory compliance purposes.
Payment records: Retained for 7 years in accordance with Irish tax and accounting obligations.
Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of your data (right to erasure).
- Restrict or object to processing of your data.
- Data portability (receive your data in a structured, machine-readable format).
- To exercise any of these rights, please contact us at: support@cabi.ie
Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and encrypted data storage.
- Encryption of data in transit.
- Access controls to limit who can access personal data.
Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies independently.
Children's Privacy
CABI services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website. We encourage you to review this policy periodically.
International Data Transfers
Your data may be processed outside the European Economic Area (EEA) where our service providers operate.
Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission, or other mechanisms permitted under GDPR. Our technology platform provider (ONDE) is required to comply with these safeguards under our Data Processing Agreement.
Cookies
CABI uses cookies and similar tracking technologies on the cabi.ie website and within the app. A full Cookie Policy is available on our website. By continuing to use our website or app, you consent to the use of cookies in accordance with our Cookie Policy. You may manage your cookie preferences at any time through your browser or device settings.
Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact:
- CABI TAXI APP LIMITED
- Email: support@cabi.ie
- Address: 77 Camden Street Lower, Dublin
If you wish to contact our Data Protection Officer or have questions regarding data processing at scale, please write to us at the address above.